Transit24 Promise

Transit24 Promise


Transit24 is Ford’s commitment to offering a full service for its customers. While you own and drive Ford vans, you are considered a customer and the brand has promised to continue to support you with aftersales care.

The aim is for Transit24 dealerships to work on vans that need urgent attention with 24 hours to get them back on the road ultra-quick. The promise helps to reduce the amount of time that Ford vans are out of action to offer an extra helping hand to business customers.

Birchwood Ford is a Transit24 dealership, and we work hard to maintain our status. As such, we employ Ford-trained technicians who can work on any of the vans. Our Eastbourne and Hastings dealerships both have certified Transit24 workshops that can work on any Ford vans in line with the Transit24 service promise. The workshops are kitted out with the latest diagnostic and repair tools that are approved and recommended by Ford, and we use offical Ford parts for all repairs. We can use the diagnostic tools to send you an overview of your vehicle’s health online so you have it on record.

Ford Engine
Ford Technicians


If one of your vans has been involved in an accident or broken down and needs urgent repair work, contact Birchwood Ford as soon as possible. We’ll help to retrieve your van and work on it quickly and diligently to prevent it causing too much of a disruption to the day-to-day running of your business.

We understand that looking after your fleet is not necessarily your top business priority, so we’ll do our best to work around you. We offer while-you-wait servicing for quick repairs and health checks, and stay open late one evening each week so you can get your van serviced when they’re off duty.

You can book an appointment with the team at Birchwood Ford at a time that suits your schedule. Contact us using the booking form and we will get back to you within 20 minutes to either confirm your appointment or suggest that you arrange another date or time. Alternatively, you can call us to chat to a Ford expert over the phone.



Efficiency, accuracy and convenience are at the heart of the Ford Transit24 commercial vehicle service promise

When it comes to the service, maintenance and repair of your Ford commercial vehicles, look no further than Birchwood Transit Centre/Transit Service.

With specialised RAC certified workshops, equipment, tools and training we look after all your service, maintenance and warranty work. Plus it's backed up by our commercial vehicle service promise:

While-you-wait servicing
Your commercial vehicle is serviced when it suits you and we respond to 1link online service booking requests within twenty minutes. You can also enjoy free wi-fi whilst you wait.

Extended Opening Hours
We've extended our opening hours which include, 8:30am – 1pm Saturday plus a late night service is available for routine servicing at least on Thursdays – if you drop off by 4pm you can collect by 10am the following day. Contact us for more information on on our opening hours or Click Here.

Alternative Transport
To keep you on the move we can provide alternative transport, and we ensure there is dedicated commercial vehicle parking.

Collection and delivery
This takes place on appointment and within a reasonable travelling time (for an additional cost, or free within 30 minutes drive time). We even wash your vehicle so that it looks its best.

Fleet National Pricing
Maximum recommended pricing for fleets with over 25 vehicles ensures you get the best price for routine services and fixed content jobs.

MOTs and more
MOTs (including Class 4, 5 and 7 tests), tachograph servicing and speed limiting (VOSA approved).

Unscheduled repairs
When your commercial vehicles aren't at work, neither are your drivers. Our priority is to get both back on the road as quickly and efficiently as possible.

Priority treatment for urgent repairs
Initial diagnosis on urgent (vehicle off-road) repairs is carried out within two hours of arrival, with parts ordered where necessary. We aim to complete most repairs the same working day.

Ford parts availability
Parts either in stock or delivered to any Ford dealer in the UK by 9am the next morning (n.b. for remote regions of the UK we deliver by 12 noon).

Genuine Ford parts quality
All parts are designed and engineered by Ford, to Ford standards. Parts fitted to a vehicle outside of warranty carry a 'fitted in service' parts warranty. We also stock a wide range of commercial vehicle tyres.

Ford diagnostics
For speedy and accurate fault diagnosis, we provide a sophisticated, internet-linked vehicle diagnostics system.

Ford trained technicians
All of our technicians are Ford-trained.

Dedicated Backup from Ford

An electronic recall programme, Fleet Service Centre and free Fleet Accident Management service.

So, whether it's servicing, maintenance or repair you need, be sure to come and see us.



Service and Fixed Content Repair Prices


At Birchwood, we keep our service prices simple and all prices include parts, labour and VAT.


Fiesta Van

Service

1 Year / 15,000 mile interim check from £165

Fixed Content Repair Prices

Front Brake Pads From £216

Front Brake Pads and Discs From £390

Ford Fiesta Van Side View

Courier

Service

1 Year / 15,000 mile interim check from £165

Fixed Content Repair Prices

Front Brake Pads From £244

Front Brake Pads and Discs From £452

Ford Transit Courier Front View


Transit Connect

Service

1 Year / 15,000 mile interim check from £221

Fixed Content Repair Prices

Front Brake Pads From £252

Front Brake Pads and Discs From£458

Ford Transit Connect Front View

Transit Custom

Service

1 Year / 15,000 mile interim check from £240

Fixed Content Repair Prices

Front Brake Pads From £233

Front Brake Pads and Discs From £430

Ford Transit Custom Front View


Transit

Service

1 Year / 15,000 mile interim check from £296

Fixed Content Repair Prices

Front Brake Pads From £206

Front Brake Pads and Discs From £380

Ford Transit Front View

Ranger

Service

1 Year / 15,000 mile interim check from £296*

Fixed Content Repair Prices

Front Brake Pads From £362

Front Brake Pads and Discs From £689

Ford Ranger Front View


Service for Ford Transit Range

Model 1st, 3rd, 5th, 7th, 9th Annual Service 2nd, 4th, 6th, 8th, 10th Annual Service
Transit Connect £221 £277
New Transit Custom £240 £277
Transit 06 £205 £265
New Transit £296 £277

Service for Ford Ranger

Model 1st Service 2nd Service 3rd Service 4th Service 5th Service 6th Service 7th Service 8th Service 9th Service 10th Service
Ranger 2WD £296.14

£354.22 £232.02 £436.11 £181.57 £528.54 £181.57 £436.11 £232.02 £354.72
Ranger 4WD £349 £399 £489 £449 £249 £499 £249 £499 £283.22 £310.66


*Based on Ranger 2WD