• EASTBOURNE
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  • 01323 407 214
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  • 01323 407 105
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  • 01323 407 106
  • HALLAND
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  • 01825 700 762
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  • 01825 700 763
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  • 01825 700 763
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  • 01424 230 857
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  • 01424 230 858
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Money Back Guarantee

Terms & Conditions

Birchwood Ford Eastbourne offer the following Money Back Guarantee: all four of the following customer promises and must be delivered to each customer, at each and every visit, or a full refund will be given to the customers for the work they had carried out:

1. Unnecessary work will not be recommended

2. One-to-One consultation with technician

3. Complimentary, no obligation Vehicle Healthcheck will be carried out

4. All prices quoted will be transparent. i.e. no hidden charges

 

The following Terms and Conditions will apply:

"This promotion applies only to Birchwood Ford Eastbourne location and Birchwood Ford reserves the right to withdraw or change this promotion without prior notice. All refund requests must be brought to the attention of the Service Manager within 14 days of customer visit and the Service Manager must be allowed 5 days to respond.

1. The technician must be able to justify in writing the technical reasons why the work reported was (in the case of red work) either unsafe, illegal or preventative of a more serious/expensive repair, or (in the case of amber work) likely to need to be done or at least checked again, prior to the vehicle's next service date.

2. Consultation with technician must be by mutually agreed appointment only. Customers should contact service advisor to make a suitable appointment.

3. A Visual Health Check will not be completed for vehicles returning to the Ford Service workshop within 7 days of a previous visit and standalone MOTs are excluded.

4. Prices will only be quoted where the vehicle has been inspected. If the vehicle has not been inspected by the Authorised Repairer, only an estimate will be provided. Any additional work that becomes evident after the repair starts will always have to be authorised by the customer and followed by a separate quotation." 

Local Price Match Guarantee

Birchwood Ford Eastbourne fully support a Local Price Match Guarantee promotion and agree to match the price of any like-for-like job found cheaper from another repairer within a 5 mile radius

of the Ford AR, in line with the terms and conditions below.

The following Terms and Conditions will apply:

“An alternative quotation must be provided by the customer either before work has been undertaken by the Ford Authorised Repairer (AR) or within 14 days of the repair being carried out, in which case the lower price will be matched, providing customer produces a written quotation for an identical job, including genuine Ford supplied parts, from a repairer who is subscribed to the Motor Industry Code of Practice, within a 5-mile radius of the Ford AR. In all cases, the Ford AR reserves the right to check and validate the qualifying quotation and to refuse any claims under this programme which they reasonably believe do not meet the eligibility conditions.”

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