Ford Service Advisor | East & West Sussex | Birchwood Group

Ford Service Advisor

The Birchwood group have a reputation for delivering excellent customer service. Our Ford Service Team are looking for an experienced Service Advisor with a passion for providing exceptional levels of customer service to join them. To deal with all service customers in an efficient and courteous manner and to ensure a high standard of customer service. To help ensure customers are processed quickly through Reception and that paperwork and systems are operated smoothly. Our service advisors are a key component in our success.

You will be provided with full dealership and manufacturer training and coaching to ensure you are equipped for success in the role. Key skills required:

  • Excellent verbal and written communication skills
  • Passion for delivering high levels of customer service
  • Ability to work with minimum supervision
  • Proven excellence as a team player
  • Competent with standard MS office packages
  • Ability to work within our Values

Typical Daily Duties:

  • The administration of all service requests i.e. jobcard preparation, bookings and quotes via the Pinnacle DMS
  • Greeting customers and managing their vehicle progress through workshop
  • Ensuring accurate and proactive use of EVHC to achieve pre-set targets
  • Deliver excellent customer satisfaction, exceeding manufacturer targets

If you believe you have the required skills and experience, please upload your CV and covering letter.

Interviews will be held on 5th December 2019.

No Agencies, applicants to apply directly.


Working Hours 07.30 - 18.00 Monday to Friday, Sat on Rota
Location Eastbourne
Salary 25K OTE
Benefits 22 Days Annual Leave plus Ban Holidays, Pension
Closing Date 30/11/2019
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