Aftersales Controller | East & West Sussex | Birchwood Group

Aftersales Controller

Washington Kia

We have an amazing opportunity for an experienced After Sales Controller to join our top performing Kia site based in Washington, West Sussex. You will be responsible for providing direction for the entire After Sales team.

Kia Motors is an exciting brand that has seen exceptional year on year growth in the UK. More recently, this growing brand has kept value a priority while also emphasising technology and sportiness. All vehicles come with a seven-year warranty from the small Kia Picanto city car to the new Kia Sportage, there's something in the range to suit everyone’s tastes.

The successful candidate will ensure that all of the departments within the After Sales operation function efficiently and as one unit to optimise performance and provide customer excellence. As an After Sales Controller your team will comprise of Service Advisors and Technicians who will need clear direction in order to run an efficient and professional operation, always ensuring that an incredible customer experience is given.

Alongside your customer-centric attitude, you will be commercially minded, passionate about the car industry, motivated by setting, achieving and exceeding targets. To be successful you will need experience of working in a target driven environment, knowledge of how to manage a small parts department.

If you think you can make a difference and motivate other team members to achieve their business goals and develop their performance then this could be the role for you. If you are convinced that you have the drive and want to make a difference then please apply online.

MAIN PURPOSE OF THE JOB

  • To ensure the provision of the best possible service to customers.
  • Achieve a satisfactory profit contribution to the company.
  • To organise, direct and control the activities of Service/Parts Department staff to achieve plans, budgets and franchise targets.
  • Ensure optimum use of all material, financial and personnel resources.
  • To comply with and maintain Company policies, standards and procedures relating to quality and customer care within your department.

Ref: ASCWSH

Working hours Monday to Friday 8am - 6pm, Saturday on Rota 8.30am - 12.30pm
Location Washington Kia
Salary Competitive Industry Leading Package
Benefits Bonus
Closing date 14/07/2015
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