Overview
Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire.
Reporting to the General Manager, we are seeking a Product Genius/Stock Coordinator who can inspire and engage customers by sharing a genuine passion for our products. This role focuses on delivering an exceptional, pressure-free experience by providing clear and comprehensive product information throughout the customer journey, while maintaining the highest standards of customer care and satisfaction.
As a Birchwood Product Genius, you will play a key role in delivering an outstanding customer experience by showcasing our products and technology in an engaging and informative manner. You will also support the effective management and coordination of vehicle stock. Full brand and onsite training will be provided.
Your duties will include but are not limited to the following:
- Conduct product presentations
- Deliver tailored technology appointments
- Provide enhanced test drive experiences
- Carry out initial product presentations
- Keep up to date with the latest brand technologies
and product information to confidently answer enquiries and explain
specifications in a clear, friendly manner
- Support the Sales Team by sharing product knowledge
- Use digital tools and smart technology to deliver
engaging vehicle walk-arounds for new and used stock
- Maintain and develop company and industry knowledge
through relevant training
- Build and maintain strong customer relationships
throughout the sales process
- Handover customers to Sales Executives for financial
discussions, deal closure, and valuations
- Demonstrate the importance of excellent customer
service at all times
- Handle telephone enquiries in a professional and
efficient manner
- Welcome and assist all visitors to the department
courteously and efficiently
- Support in maintaining an effective customer
follow-up system
- Manage and maintain our Digital/External Forecourt
Displays
- Coordinate vehicle deliveries, transfers, and
movements between sites
- Ensure all vehicles are correctly prepared and
displayed on-site
- Liaise with internal departments to ensure vehicles are
prepared ready for sale
- Ensure all compliance and documentation relating to
vehicle stock is completed accurately
Knowledge, Skills and Experience Required:
- Approachable
- Passion for cars
- Flexible with a positive outlook and a team player
- Strong communication skills
Package:
- Salary: £28,000 per annum
- Hours: 41.5hrs per week - Monday to Friday - 08:30 to 18:00, Saturday 08.30 to 17.00
- Holiday: 22 days per year + bank holidays
- Benefits: Health cash plan and perks, Employee Assistance Programme, company pension, subsidised vehicle purchase and aftersales scheme (upon completion of probation)
We are an Equal Opportunities Employer
Due to the high volume of applications we receive, unfortunately, we are unable to contact each applicant individually regarding the status of their application. If you do not hear from us within 2 weeks, please assume you were unsuccessful on this occasion.
