Kia Aftersales Advisor​, Washington 

The Birchwood group have a reputation for delivering excellent customer service. Our Kia Aftersales Team are looking for an experienced Aftersales Advisor with a passion for providing exceptional levels of customer service to join them in Washington, West Sussex. You will deal with all service customers in an efficient and courteous manner and to ensure a high standard of customer service. To help ensure customers are processed quickly through Reception and that paperwork and systems are operated smoothly. Our Aftersales Advisors are a key component in our success.

You will be provided with full dealership and manufacturer training and coaching to ensure you are equipped for success in the role.

About the Role:

  • The administration of all aftersales requests i.e. jobcard preparation, bookings, quotes, parts orders via the Pinnacle DMS
  • Greeting customers and managing their vehicle progress through the workshop
  • Ensuring accurate and proactive use of EVHC to achieve pre-set targets
  • Deliver excellent customer satisfaction, exceeding manufacturer targets

Working:

  • Monday - Friday 08.00 -18.00, Saturday on rota 08.00 - 12.00

Salary:

  • OTE £28,000

About You:

If you are currently an Experienced Aftersales Advisor who has a great understanding of the service process, is customer orientated, we would love to discuss this great opportunity with you. Parts experience would also be preferable for this role.

Strong organisational, communication and interpersonal skills are also essential.

We recognise and reward hard work, loyalty and achievements. As well as a competitive salary and bonus scheme’ you will benefit from subsidised Manufacturer Car Purchase schemes for your family as well as discounted MOT and servicing.

The Birchwood Group focuses on people, they are at the heart of everything we do, whilst sharing the company's team values of Passion, Respect, Commitment, Team-spirit and Fun.

If you believe you have the required skills and experience, please upload your CV and covering letter.

Job Types: Full-time, Permanent



Ref: KIAAAWASH

Working Hours Mon - Fri 08.00 - 18.00, Sat 0830 - 12.30 (1 in 3)
Location Washington, West Sussex
Salary OTE £28,000
Benefits 22 Days Holiday plus bank holidays. Subsidised vehicle purchase & aftersales scheme.
Closing Date 31/08/2022
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