Overview
Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire.
If you thrive in a fast‑paced environment and have strong knowledge of vehicle layouts, parts catalogues and computerised stock systems, this role will allow you to use your expertise to deliver excellent customer service and support parts sales across our workshop, trade and retail channels.
Your duties will include but are not limited to the following:
- Controlling all parts and accessories entering and leaving the business
- Maintaining accurate stock levels and ensuring parts are correctly stored
- Completing all paperwork and requisitions accurately and on time
- Supplying parts efficiently to technicians to support workshop productivity
- Providing excellent service to internal teams and external customers
- Updating customers on the progress of ordered items
- Growing parts sales through workshop, retail and trade channels
- Pricing EVHCs promptly and accurately to assist Service department with upsell.
- Sourcing parts from external suppliers and managing returns where required
- Using Pinnacle DMS to check availability, issue parts to jobs and invoice customers
- Handling calls and customer enquiries in a professional, helpful manner
- Receiving and checking incoming stock, reporting discrepancies or damage
- Supporting stock checks and maintaining a clean, organised department
- Building effective working relationships across departments
- Completing manufacturer training and contributing to customer satisfaction
- Handling cash transactions securely
- Carrying out telephone sales calls to local businesses when required
- Performing any other reasonable duties requested by the Parts Manager
Knowledge, Skills and Experience Required:
- Strong organisational, communication and interpersonal skills
- Excellent problem-solving and time management skills
- Ability to meet tight deadlines and work independently
- Self-motivated, able to work on own initiative without constant supervision
- Excellent interpersonal skills and able to create relationships at all levels
- A flexible approach to working
Working Hours:
Monday - Friday within the hours of 7.00am to 6pm, Saturdays within the hours of 07:00 – 13:00 (1 in 3, paid as overtime)
Location: Eastbourne
Salary: £28,000 Basic + Overtime + Bonus
Benefits: Health cash plan, Employee Assistance Programme, company pension, subsidised vehicle purchase and aftersales scheme (upon completion of probation)
We are an Equal Opportunities Employer
Due to the high volume of applications we receive, unfortunately, we are unable to contact each applicant individually regarding the status of their application. If you do not hear from us within 2 weeks, please assume you were unsuccessful on this occasion.
