Ford Aftersales Manager | East & West Sussex | Birchwood Group

Aftersales Manager

RURAL SITE - AFTERSALES MANAGER (Trainee considered) – Uckfield

Birchwood Group is a unique, entrepreneurial and dynamic multi-brand motor group in the South East turning over circa £140m.What makes us different is our colleague engagement philosophy which puts our people at the heart of the business, so that in turn we can truly put the customer first. Our core values mean that we know who we are and what we stand for without the presence of large corporate inhibitions.

The job specification:

Running the service dept. of our 3 x tech team you may have some managerial experience, however this role could also be suited to a senior service advisor, or workshop controller for example who wishes to take the next step up the career ladder. You will be able to deliver the very best customer service with a clear vision to run an efficient and professional Aftersales business, while motivating the team. Amongst your required attributes, you will:

  • Provide a vibrant and high value customer experience.
  • Bring along an entrepreneurial ‘selling’ approach to Aftersales Retailing.
  • Be willing to embrace digital lead management, technology and opportunities.
  • Be able to coach your advisors re: diary management, general CRM and selling.
  • Have an ability to execute a highly efficient EVHC Video processes.
  • Ensure motivated workshop colleagues are able to deliver 85%+ PE.
  • Embrace a ‘one company’ approach with the excellent Birchwood management team

The person

You are open minded and excited about the changes and reformation which Aftersales retailing requires in this era. You’ll possess the leadership ability to inspire and empower in a non-autocratic way and genuinely embrace the company’s team values of Passion, Respect, Commitment, Team-spirit and Fun.

What’s in it for you?

  • Top level salary dependent upon experience.
  • The coaching, freedom and support to provide personal advancement.
  • A safe family like environment which puts its people at the heart of the business

If you believe you have the required skills and some relevant experience, please upload your CV and covering letter to reach us no later than the closing date 6 November 2020.

My name is Peter Parker and we both like the sound of each other, lets then have a chat!


Working Hours 8am - 6pm Monday to Friday, Saturday as required
Location Uckfield
Salary Dependent on Experience
Benefits Company Car, Bonus, Pension, family & friend discounts
Closing Date 06/11/2020
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