Right to Return Policy

On-premises (In-store) Purchase Returns

After 1st October 2015, if a customer who has not bought online has a legally justifiable and Birchwood Group-approved reason for rejecting their new vehicle within the first 30 days of ownership, a refund will be given without undue delay. Birchwood Group Limted will action any agreed refund once the customer is able to recover the V5C registration certificate (log book) from the DVLA and can then hand it over to Birchwood Group. Purchase Returns

Purchase Returns (Online)

In other cases (e.g. where the consumer has changed their mind), there is normally no automatic right to return goods. An exception to this rule includes goods sold over the Internet (distance selling).

While we always aim to make sure you are fully satisfied and happy with any vehicle you have bought from us online, there may be a change of mind or circumstances that mean you would like to exercise your right to return. We make this as easy and hassle-free as we possibly can for you.

This Right to Return Policy is offered in addition to your legal rights.

Whether you use Click & Collect to have a vehicle you have bought online handed over at one of our dealerships or you have it delivered to your door, we are confident you will be happy with the quality of all our models.

However, you can decide to return a vehicle and get your money back within the first 14 days after collection. You must not use the vehicle after you have told us that you are canceling the agreement.

How to Return a Vehicle Purchased Online

If you wish to return a vehicle that you bought from us online, you must notify our Online Sales Department. They will then be able to help you with all of the details required to make a return, such as any cancellation forms.

You can contact our Online Sales Department in the following ways:

Call Us: Find your nearest dealer here

Email Us: digital@birchwoodgroup.co.uk

24/7 Live Chat: Can be found in the bottom right-hand corner of our website

Terms & Conditions Birchwood Group 14-day Money-back Gurantee