Ford Senior Service Advisor | East & West Sussex | Birchwood Group

Senior Service Advisor

Birchwood Group is a unique, entrepreneurial and dynamic multi-brand motor group in the South East turning over circa £140m.What makes us different is our colleague engagement philosophy which puts our people at the heart of the business, so that in turn we can truly put the customer first. Our core values mean that we know who we are and what we stand for without the presence of large corporate inhibitions.

The job specification:

To run a small team of advisors in our busy Eastbourne Ford Service department you will currently be either an experienced advisor, or in a senior SA role.

You will be able to deliver the very best customer service with a clear vision to run an efficient and professional reception arena, while motivating your team. Amongst your required attributes, you will:

  • Provide a vibrant and high value customer experience.
  • Have a positive mentality towards upsell product upsell.
  • Be willing to embrace digital lead management, technology and opportunities.
  • Be highly organised and a real team player.
  • Embrace a ‘one company’ approach with the excellent Birchwood management team.

The person:

You are open minded and excited about the changes and reformation which Aftersales retailing requires in this era. You’ll possess, or have the potential to learn positive leadership skills to inspire and empower in a non-autocratic way and genuinely embrace the company’s team values of Passion, Respect, Commitment, Team-spirit and Fun. .

What’s in it for you?

  • Top level salary dependent upon experience.
  • The coaching, freedom and support to provide personal advancement.
  • A safe family like environment which puts its people at the heart of the business


If you believe you have the required skills and some relevant experience, please upload your CV and covering letter to reach us no later than the closing date 6 November 2020.

My name is Peter Parker and we both like the sound of each other, lets then have a chat!

Ref: FDSSA

Working Hours Mon - Fri 8am - 6pm, Saturday on rota 8am - 12.30pm
Location Eastbourne
Salary Dependent on Experience
Benefits Bonus, Pension, Friend & Family Discounts
Closing Date 06/11/2020
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