Ford Service Advisor | East & West Sussex | Birchwood Group

Service Advisor

The Birchwood Group is currently recruiting for an Experienced Service Advisor to join our successful Ford Team in Eastbourne. We are looking for a highly motivated individual with a passion for providing exceptional levels of customer service.

You will be provided with full dealership and manufacturer training and coaching to ensure you are equipped for success in the role.

About the Role:

  • The administration of all aftersales requests i.e. jobcard preparation, bookings, quotes, parts orders via the Pinnacle DMS
  • Greeting customers and managing their vehicle progress through the workshop
  • Ensuring accurate and proactive use of EVHC to achieve pre-set targets
  • Deliver excellent customer satisfaction, exceeding manufacturer targets

Working Hours

Working Monday - Friday 08.00 - 18.00, Saturday on a rota basis

About You:

If you are currently an Experienced Service Advisor who has a great understanding of the service process, is customer orientated, we would love to discuss this great opportunity with you.

Strong organisational, communication and interpersonal skills are also essential.

We recognise and reward hard work, loyalty and achievements. As well as a competitive salary and bonus scheme’ you will benefit from subsidised Manufacturer Car Purchase schemes for your family as well as discounted MOT and servicing.

The Birchwood Group focuses on people, they are at the heart of everything we do, whilst sharing the company's team values of Passion, Respect, Commitment, Team-spirit and Fun.

If you believe you have the required skills and experience, please upload your CV and covering letter.

Ref: FTSA

Working Hours Monday - Friday between 8.00 - 18.00, Saturday on a rota
Location Eastbourne
Salary OTE £24,000
Benefits Company Bonus Scheme, Company Pension, Subsidised Vehicle Purchase, Discounted MOT and Servicing
Closing Date 21/10/2021
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