Complaints Procedure for Birchwood Group in East and West Sussex

Birchwood Group, experts in the Ford, Kia, and Škoda brands, is dedicated to providing excellent service across our locations in East and West Sussex. If you are dissatisfied with the service you have received in any area of our company, please do not hesitate to contact us directly. We are committed to listening to all your queries and endeavouring to resolve any issue.

To provide your feedback, simply click on the link to open the feedback form at the bottom of this page and enter your name, contact details, and information about your complaint. Once you contact us directly, we will get back to you as soon as possible.

If you feel that we have not resolved your problem, you can contact The Motor Ombudsman, an official site in partnership with other motoring organisations. They are a dispute resolution service and will ensure that your issue is resolved.

For any other queries, or if for some reason you cannot use the feedback form, please call the dealership in question and ask to speak to a member of the team.


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Complaints Procedure

If you feel we have not resolved your issues, you may like to know that Birchwood Group is subscribed to The Motor Ombudsman for New Cars and Service & Repair. The Motor Ombudsman is the automotive dispute resolution body. Fully impartial, it is the first ombudsman to be focused solely on the automotive sector and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Should you have a dispute with Birchwood Group regarding your Vehicle Purchase or Service & Repair that cannot be settled, we refer you to The Motor Ombudsman Ltd, a CTSI-certified Alternative Dispute Resolution (ADR) provider that we are prepared to engage with through the ADR process. Further details can be found at www.themotorombudsman.org or alternatively you can contact their Advice Line on 03452 413 008.

To leave feedback, please use our online form by filling in the below: