Discretionary Commission Arrangements

If you acquired your vehicle through a motor finance agreement facilitated by Birchwood Group Group Ltd, it's possible that your agreement included a discretionary commission arrangement (DCA). The Financial Conduct Authority (FCA) is currently undertaking a review regarding the utilisation of DCAs. More information on this review can be accessed here: Car finance complaints | FCA.

To address any concerns or register a complaint about your finance agreement and DCA, please reach out to the responsible lender directly. You can find the contact details of your lender on your finance agreement.

Please find below the relevant contact details provided by the lenders we work with:

Ford: https://www.fcebank.com/#/complaints

Ford Commercial: https://www.ford.co.uk/commercial-vehicles/financing/ford-credit

Kia: https://www.kiafinance.co.uk/manage-my-contract/ | https://www.santanderconsumer.co.uk/ | https://www.hyundaifinance.co.uk/manage-my-contract/

KiaPBV: https://www.kiafinance.co.uk/manage-my-contract/ | https://www.santanderconsumer.co.uk/ | https://www.hyundaifinance.co.uk/manage-my-contract/

OMODA: https://leasingsolutions.bnpparibas.co.uk/complaints/

JAECOO: https://leasingsolutions.bnpparibas.co.uk/complaints/

Chery: https://leasingsolutions.bnpparibas.co.uk/complaints/

MG: https://www.santanderconsumer.co.uk/

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Financial Disclosure

Birchwood Group are a group of companies including Azur Auto Limited, Birchwood Auto Limited and Birchwood Motor Group Limited and are authorised and regulated by the Financial Conduct Authority as Appointed Representatives of Birchwood Garages Limited (Ref No 309454) which is authorised and regulated by the Financial Conduct Authority for Insurance Mediation and consumer credit purposes.

You can check this on the FCA Register by visiting the www.fca.org.uk or by contacting the FCA direct on 0800 111 6768.

As credit broker and not a lender we will provide you with comparable details of firms most appropriate to your lending requirements based on our panel of lenders who may pay us for introducing you to them. We will make a credit recommendation after assessing your requirements.

As an Insurance Intermediary (Broker) acting on behalf of customers and not an Insurer, we do not offer insurance through this website. Please contact us directly if you wish to discuss insurance.

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Discretionary Commission Arrangements

Please find below the relevant contact details provided by the lenders we work with:

Company Info

Financial Disclosure