Frequently Asked Questions | Birchwood Group

Frequently Asked Questions

As a multi-franchise dealership group, we're a well established representing reputable manufacturers such as Ford, ŠKODA, Mitsubishi and Kia. Based in Sussex, we have dedicated Motability specialists on hand at each of our branches, who are Motability trained and accredited, ready to help you with any queries or questions you may have. However, perhaps you want answers fast and may be our dealership is not open to help? Well, why not view some of the frequently asked questions we have been asked previously.

If you can't find the answers you're looking for below, contact us in branch today by completing an enquiry form or calling us. Better yet, visit us and have a cup of tea and a chat with a member of the team.


Can my Motability allowance be used on a car and scooter/powered vehicle?

Currently, only one vehicle is eligible for the Motability scheme, as it is one lease agreement per driver.

Is there an age limit for the Motability scheme?

From the age 16, people are eligible to claim the Personal Independence Payment (PIP) and take out a lease in their own name. Those over the age of 65 are still eligible for the scheme, so long as they receive PIP, Disability Living Allowance, War Pensioners’ Mobility Supplement (WPMS) and Armed Forces Independence Payment (AFIP).

When will I receive my car?

Each car takes a different length of time to be adapted, so speak to us about your specific model and we can advise.

How to find the most suitable Motability car (please reference the Motability Suitability Questionnaire)

The amount of choice in the many suitable cars can be overwhelming. Luckily, the Motability Suitability Questionnaire is a useful tool to help you decide.

Is insurance included in the dealership price?

Rest assured that all of your insurance costs are included in your lease.

What is not covered by RSA Motability insurance?

Factors not covered in the scheme’s insurance policy are similar to those of other policies. These include the excess (which is normally around £100), loss of keys, personal belongings, non-standard equipment/modifications, driving other cars and unauthorised/uninsured drivers.

What happens at the end of the lease?

At the end of your lease, you can choose to extend your lease on your current vehicle, take out a lease on another car, or return your car and have your allowance reinstated. The option you choose will depend on your needs and your budget, so speak to a sales adviser for advice before your lease is up.

What is Advance Payment?

This is the amount of money needed for a deposit on the car, and the remaining value of the model is paid throughout the duration of the lease. Many models come with zero advance payment, so you can save money at the onset.

Can someone else collect my car?

Only appointees are able to collect your car, otherwise the car must be collected by you in order to sign the legal agreement. The appointee is the individual solely responsible for collecting state benefits on behalf of the disabled person.

How much do adaptations cost and who pays for them?

The Motability Managed Adaptations Programme lists the various prices of adaptations, but it is worth noting that many of the adaptation costs are included as part of your lease.

What is covered by RSA Motability insurance?

The Motability scheme has many factors that come as standard in the insurance policy, including: loss, damage, theft, fire, replacement glass and locks. Each adaptation and modification specified at the start of the policy is also covered, along with any car accessories, in-car equipment, and tools.

Haven't found the answers your looking for? Contact us in branch today!​


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