We're Making Changes | Birchwood Group

We're making changes.

We delighted to announce that our Service and Parts teams will be fully reopen from Monday 11th May!

Whilst we have offered key worker and priority support, we will now be offering the full service menu.

It is not quite back to our usual service as we are committed to protecting our customers, colleagues and wider community by fully observing the government recommendations for increased hygiene measures and social distancing.

What's going to be different?


  • We will be restricting access to our dealerships to ensure safe, social distancing can be achieved
  • Sanitising equipment will be available to anyone entering the building
  • Contactless transaction options will be available whenever possible, plus additional building and vehicle cleaning has been introduced.

How will my service experience change?

These changes will have an impact on how we look after you and your vehicle, for example:
  • Booking specific appointment times
  • Offering additional collection and delivery services
  • Temporary withdrawal of whilst you wait for facilities
  • On occasion asking you to wait in your vehicle until a member of the team can help you
  • Controlled and directed routes in and out of our dealerships

We have been working hard in the background to get all these new requirements in place; hopefully this will not cause any of our customers any inconvenience although it may take a little longer to drop off and collect your vehicle.



There is now a 6 month extension on MOTs for cars, vans, and motorcycles.

For more information please visit the Government website.

Please note: It is still a requirement of the driver to ensure the vehicle is roadworthy and without defect, so we are advising all customers whose vehicles are subject to an MOT extension period to have them completed as soon as possible, so please get in touch to get this arranged.

Online Sales


Are you considering changing your car for a more fuel efficient model, or looking to reduce your payments, or just feel now is the time to consider a change?

You can do all of that online from viewing the cars and vans on offer. Not only can you get a valuation on your current vehicle online but you can also book a virtual appointment with one of the sales team, who can give you an online demonstration of the vehicle, and this includes options from paying outright or applying for finance.

We can deliver to your door and provide a video handover guide to demonstrate all the features you will need to know. All cars are fully prepared and provided with protective sanitized internal covers.

Once we fully reopen the showrooms, we will invite you back in for a complimentary valet and a further explanation of all the features of your car should you want to cover any of the specific functionality or technology.

Click here to see our new cars, used cars, or our latest offers.

Service Bookings


Due to the rate that the circumstances changed, we were unfortunately unable to contact all pre-booked service customers, but please be assured that if you have a service booking we will contact you to rebook as soon as we reopen.

If you have an urgent safety concern please email use the table below to email your local service team directly:

Location Email
Eastbourne Ford Service EastbourneService@birchwoodford.co.uk
Hastings Ford Service HastingsService@birchwoodford.co.uk
Halland Ford Service HallandService@birchwoodford.co.uk
Eastbourne Skoda Service ebskodaservice@birchwoodskoda.co.uk
Eastbourne Kia Service ebkiaservice@birchwoodkia.co.uk
Washington Kia Service washingtonservice@birchwoodkia.co.uk
Mitsibushi Eastbourne Service Service@birchwoodmitsubishi.co.uk

Vehicle Orders


If you are waiting to take delivery of a vehicle please email your local sales team using the table below:

Location Email
Eastbourne Ford Sales EastbourneSales@birchwoodford.co.uk
Halland Ford Sales HallandSales@birchwoodford.co.uk
Hastings Ford Sales HastingsSales@birchwoodford.co.uk
Eastbourne Kia Sales sales@birchwoodkia.co.uk

Washington Kia Sales washingtonsales@birchwoodkia.co.uk

Eastbourne Skoda Sales eastbournesales@birchwoodskoda.co.uk

Eastbourne Mitsibushi Sales sales@birchwoodmitsubishi.co.uk

Finance Agreements


If you have any queries regarding your finance agreement, please contact your finance provider. This can be found in your documentation.

Don't worry

If you've booked in for a service with us recently, we'll be in touch soon to rearrange.

Make sure to keep an eye on our social media where we will be providing regular updates!