We're Making Changes | Birchwood Group

We are delighted to announce that we are now open for business! 

As you can see by the video, we've been making changes.

We've been busy setting up social-distancing measurements, installing screens and unpacking hand-gel to give you the safest experience when coming into one our dealerships. This period may be being referred to as the 'new' normal, but here at Birchwood we're still here to meet your expectations, and our sales and service teams are as ready as ever to assist you with any queries you may have.

Maybe you have an eye on a new vehicle? For your complete peace of mind we are offering a full 'Click and Collect' service, which means you can order a vehicle completely from the own comfort of your home. Not only that, but we can deliver it for you, fully complying with the government's social distance guidelines.

We'd love to see you soon, and please don't hesitate to contact us if you wanted to pop in, just so we can ensure you get the best experience possible. Please see below for further information.


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What's going to be different?

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  • We will be restricting access to our dealerships to ensure safe, social distancing can be achieved
  • Sanitising equipment will be available to anyone entering the building
  • Contactless transaction options will be available whenever possible, plus additional building and vehicle cleaning has been introduced.

How will my service experience change?

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These changes will have an impact on how we look after you and your vehicle, for example:
  • Booking specific appointment times
  • Offering additional collection and delivery services
  • Temporary withdrawal of whilst you wait for facilities
  • On occasion asking you to wait in your vehicle until a member of the team can help you
  • Controlled and directed routes in and out of our dealerships

We have been working hard in the background to get all these new requirements in place; hopefully this will not cause any of our customers any inconvenience although it may take a little longer to drop off and collect your vehicle.

MOTS

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There is now a 6 month extension on MOTs for cars, vans, and motorcycles.

For more information please visit the Government website.

Please note: It is still a requirement of the driver to ensure the vehicle is roadworthy and without defect, so we are advising all customers whose vehicles are subject to an MOT extension period to have them completed as soon as possible, so please get in touch to get this arranged.

Online Sales

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Are you considering changing your car for a more fuel efficient model, or looking to reduce your payments, or just feel now is the time to consider a change?

You can do all of that online from viewing the cars and vans on offer. Not only can you get a valuation on your current vehicle online but you can also book a virtual appointment with one of the sales team, who can give you an online demonstration of the vehicle, and this includes options from paying outright or applying for finance.

We can deliver to your door and provide a video handover guide to demonstrate all the features you will need to know. All cars are fully prepared and provided with protective sanitized internal covers.

Click here to see our new cars, used cars, or our latest offers.

Vehicle Orders

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If you are waiting to take delivery of a vehicle please email your local sales team using the table below:

Location Email
Eastbourne Ford Sales EastbourneSales@birchwoodford.co.uk
Halland Ford Sales HallandSales@birchwoodford.co.uk
Hastings Ford Sales HastingsSales@birchwoodford.co.uk
Eastbourne Kia Sales sales@birchwoodkia.co.uk

Washington Kia Sales washingtonsales@birchwoodkia.co.uk

Eastbourne Skoda Sales eastbournesales@birchwoodskoda.co.uk

Eastbourne Mitsibushi Sales sales@birchwoodmitsubishi.co.uk

Finance Agreements

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If you have any queries regarding your finance agreement, please contact your finance provider. This can be found in your documentation.

Make sure to keep an eye on our social media where we will be providing regular updates!